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Customer service more important than ever for SMEs

Camp — Fri, 18 May 2012 09:37:03 +0000

To say that customer service is crucial for small and medium-sized enterprises (SMEs) is hardly rocket science,yet company bosses can lose sight of this when faced with a multitude of other tasks.SME owners spend their lives juggling various roles and responsibilities,often splitting their time between product development,marketing,sales, finance,IT,administration and so on.

It is easy to see how some can start to neglect customer service,but what a mistake this can be.It is the one area where they can really throw the gauntlet down to their larger rivals.The Institute of Customer Service has described the consumer experience as”the vital differentiator in business today”,and this is a crucial message for SMEs across all sectors

Unless they have spare millions in the bank,SMEs simply cannot compete with bigger rivals on price, advertising or product variety.

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Rumor Mill: Windows Phone 8 Will Come to Lumia Phones

Camp — Fri, 18 May 2012 09:33:40 +0000

Additionally, there are also those who suggest that Microsoft and Nokia are planning to deliver an OS upgrade for the company’s Windows Phones, and some new reports on this have just emerged.

Apparently, all of Nokia’s existing Windows Phones will receive an upgrade to Windows Phone 8 Apollo, even if nothing has been officially announced on the matter for the time being.

Owners of Lumia 800, 710, 610 and 900 certainly rejoice learning this, though they should take the news with a grain of salt for now.

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ArchPoint Partners Completes Another Industry-Leading Transaction in the SaaS and Healthcare IT (HCIT) Space

Camp — Fri, 18 May 2012 05:46:57 +0000

ArchPoint Partners acted as sole advisor to Solutionreach, a SaaS company providing market-leading patient engagement software for healthcare practices, in a significant investment by growth equity investor Summit Partners. Financial terms of the transaction were not disclosed. This commitment from Summit Partners positions Solutionreach to maintain its leadership position in patient collaboration solutions while accelerating its already rapid growth.

This transaction follows ArchPoint’s recent sale of Portico Systems to McKesson and ArchPoint’s sale of Bloodhound Technologies to Verisk Analytics. ArchPoint continues to execute transactions that are shaping the healthcare IT sector.

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Cyber spies exploiting Java, Flash flaws

Camp — Fri, 18 May 2012 05:43:06 +0000

Cyber spies have planted Java- and Flash-exploiting malware on Web sites focused on human rights, defense and foreign policy.

Over the last two weeks, the Shadowserver Foundation, a nonprofit group that tracks Internet threats, has discovered several such compromised Web sites that download the malware through visitors’ browsers. The malware, which exploits known flaws in Adobe Flash and Java, is aimed at Mac and Windows systems.

Sites that were serving malware as of Monday were for the Center for Defense Information, a research group for U.S. national security; Amnesty International Hong Kong, the Cambodian Ministry of Foreign Affairs, and the International Institute of Counter-Terrorism at the Interdisciplinary Center in Herzliya, Israel, ” target=”_blank”>Shadowserver said. Last week, security vendor Websense reported that the site of Amnesty International United Kingdom was serving Java-exploiting malware.

Such targeted attacks have become a major problem for corporations, particularly those within the defense industry or manufacturing. In its 2011 annual security report, network equipment maker Cisco found that cyber criminals were moving from large-scale attacks using spam to working for organizations that pay handsomely for electronic documents stolen from particular international corporations and law firms, government agencies and research organizations.

“It’s a very prevalent attack right now,” Liam O Murchu, manager of Symantec’s Security Response Operations, said. “We’ve seen large increases in these types of attacks in the last year.”

To protect themselves, Symantec advises companies to isolate the kind of data that would be a target in a cyber-espionage campaign, and then monitor it to see who is accessing it, how they are accessing it and whether there is unusual activity, such as the movement of large amounts of data.

In the latest attacks, the malware opens up a backdoor in infected systems, in order to receive commands from a control server located in a remote location. The server also receives stolen data. In the case of the Amnesty International sites, Shadowserver believes the hackers responsible for compromising the Hong Kong site were also involved in infecting the U.K. site.

The Flash-exploiting malicious code in the CDI site was traced to attackers known to engage in cyber-espionage, Shadowserver volunteers Steven Adair and Ned Moran said in its blog Tuesday. “This threat group appears to be interested in targets with a tie to foreign policy and defense activities.”

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Digilink To Conduct Country-Wide Seminars

Camp — Fri, 18 May 2012 05:42:27 +0000

Digilink by Schneider Electric has rolled out a series of seminars named,Network 160- 2012. Kick started in Bengaluru on May 11,2012,these seminars will be conducted in about 55 cities across the country till August 2012.The seminars are targeted to provide Digilink’s resellers and dealers a networking platform,boosting their confidence toward the brand and access to a wider portfolio of products.Seminars will also have discussions around attractive schemes and activities like lucky draw,quiz etc.Besides this,hannel partners will be awarded basis their performance in the last one year.

“After the Digilink acquisition by Schneider Electric,it is our first extensive program for our distributors and resellers.We would like to utilize this platform to showcase how the combined strength of both brands is helping us provide greater value to customers in India and many other parts of the world,”said Sonali Kaushik,Vice-President, Lifespace,Schneider Electric.

“These seminars provide an ideal platform for one to one interaction with the customers and resellers.It also goes a long way to address their issues and concerns and thus forge a stronger vendor-business partner relationship,”said GB Ravichandra,Director Sales,Lifespace,Network Connectivity, Schneider Electric.

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Ink-flation: Printer Cartridge Prices Are Climbing Quickly

Camp — Fri, 18 May 2012 04:58:49 +0000

If you get the feeling that the cost of replacing the ink cartridges on your inkjet printer is getting out of hand, your impression may be more accurate than you realize. Between 2009 and today, the rate of inflation has increased by 7 percent. During that same period, the cost per page of some vendors’ inks has risen by anywhere from 4 percent to 30 percent. Yes, 30 percent.

We review 50 or more printers per year, and we price the cartridges for every one of them. About 8 months ago, I began noticing that ink cartridge prices for some models were going up–sometimes sharply. When I dug deeper, I also saw that the price increases seemed to be selective: Some inks went up; others stayed the same; and one even dipped slightly. The biggest hikes I observed came from Lexmark and Kodak, but Epson’s color ink costs have been rising as well. Meanwhile, HP seems to be nudging ink costs upward in its newer models.

Most vendors declined to comment on my findings. Only Kodak readily acknowledged the price changes, noting that its inks were still among the cheapest available.

Lexmark, Kodak Hike Prices the Most

Lexmark’s printers are getting better, but unfortunately its ink prices are getting higher, too. From 2009 to the present, I tracked price increases on the company’s 100 and 100XL lines of ink cartridges, which are used by the cool-looking Genesis, the consumer-oriented Interact S605, and the small-office Pinnacle Pro901 and Platinum Pro905. The basic Black Return Program Ink Cartridge, for instance, cost $16 in 2009 and is $19 now. Since the cartridge’s yield didn’t change, its cost per page jumped from an already exorbitant 9.4 cents per page in 2009 to 11.2 cents per page now.

To Lexmark’s credit, it still sells the 105XL, a $5, 510-page black ink cartridge that is a true bargain at less than a penny per page. Alas, it’s compatible only with the Platinum Pro905, the Pinnacle Pro901, and the Prestige Pro805 (we have not reviewed the latter product).

Blade server chassis and blades, a fabric interconnect, which is networking based on Cisco Nexus 5000 switch hardware and software, and a management 642-637 exam system resident within the fabric interconnect that controls it all. While UCS won’t be attractive in some data centers, and won’t be cost effective in others, it does have the potential to make needking life, and computing, easier for data center managers.

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Moving from CouchDB to MySQL, or vice versa

Camp — Thu, 17 May 2012 05:36:45 +0000

Sauce Labs decided they needed to dump CouchDB and move to MySQL.Two years ago,a different blog detailed how and why to move from MySQL to CouchDB.It all depends on what you need for your application.If you go the wrong direction at the start,or your app needs change,moving from one platform to another becomes necessary.Sauce Labs looked to get away from MySQL and embraced CouchDB back in 2008.But performance and maintenance issues dogged them,so they made the jump to MySQL.

Till Klampaeckel,on his blog,wrote a two part series going the other direction.CouchDB comes with most Linux and Unix distributions.Easy interfacing with PHP makes it handy for website use,and CouchDB offers document-oriented management and storage without schemas.

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IBM’s Patterns and Its Impact on IT Services Purchasing

Camp — Thu, 17 May 2012 05:34:15 +0000

Cloud computing is fundamentally changing the IT ecosystem in many ways, forcing related changes in business models.Other than customers (who are always “king” and make buying decisions), the IT ecosystem players being affected by cloud includes technology providers, independent software vendors (ISVs) and systems integrators (SIs).

One of the battles being fought right now by technology providers is to develop end-to-end cloud platform stacks attractive to ISVs.IBM announced additions to their recently launched PureSystems family at Impact 2012 with more than 125 ISVs supporting this family with patterns. Although the primary focus of this cloud platform stack is on ISVs, there is also a need for SIs to adapt to these changes, especially as it relates to custom software development and maintenance capabilities.

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Hands on with the HP EliteBook Folio 9470m

Agile Frameworks Selects CenterBeam to Deliver Mobile Cloud Solutions to Architecture, Engineering and Construction Market

Camp — Thu, 17 May 2012 05:20:18 +0000

EnterBeam,Inc.,a pioneer in hosted IT services,today announced that Agile Frameworks LLC is deploying CenterBeam’s offerings to provide cloud-based solutions to its architecture,engineering and construction (AEC) clients.

Agile Frameworks,a leading provider of enterprise field information management systems,consulting and managed services for the AEC market,selected CenterBeam to replace its own hosting infrastructure,as well as to establish a platform from which it can begin to offer other cloud-based applications in its vertical niche.

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Hands on with the HP EliteBook Folio 9470m

Camp — Thu, 17 May 2012 05:14:49 +0000

With quick boot-up times,long battery life,and thin, lightweight form factors,all Ultrabooks already have the makings of great business notebooks.But when it comes time to connect one to a conference room projector,replace the battery or just keep the data onboard locked up and secure,they’re not up to the task.HP hopes to remedy that with the 14-inch EliteBook Folio 9470m,its first purebred business Ultrabook.

While its predecessor,the Folio 13, helped blur the lines between business and consumer hardware,the 9470m ignores the middle road for a more no-compromises approach,retrofitting a standard Ultrabook with everything it needs for the road.On the connectivity side,that means no dongles: Ethernet,VGA,and DisplayPort are all native, along with three USB 3.0 ports.You can also outfit it with built-in 4G LTE,and the battery is not only user replaceable,HP will actually sell an add-on sheet battery that brings total runtime up to a whopping 20 hours (it’s a rated a fairly standard 9 hours without).

Business notebook aficionados will also be happy to find a trackpointer (the little rubber pointing nub) in addition to the usual trackpad.Speaking of that trackpad,it’s huge,and this one keeps physical left and right mouse buttons intact. To make IT managers happy,it has a Trusted Platform Module (TPM) for keeping company data under lock and key,and a docking station for use when you’re more stationary at the office.

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IBM’s Patterns and Its Impact on IT Services Purchasing